ISO 10002 provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organisation and its customers, complainants and other interested parties.
Equal Assurance has created a superior ISO 10002 Assurance Program as it integrates with all your existing management system certification. This is facilitated through our Integrated Audit Criteria available at
www.equalassurance.com/downloads.